Acceptance of Terms

The public use of this website, sale of product and use of services are governed by the Terms and Conditions. By using all or any part of the Hip Baby web site, you agree to and are bound by all of the terms set forth. Please take a few minutes to review.

Return and Exchange

We want you and your child to love your product! We choose our products carefully and stand behind all the brands we sell but if you are not completely satisfied with your purchase, we will do everything in our power to resolve the issue. And although we make sure that every product we ship has been inspected for obvious manufacturing flaws or defects, we know some things can go wrong. If you are unsatisfied with your product we will give you a 100% refund or exchange (upon receipt and inspection of product) if returned within 20 days from the date you ordered the items. Within 30 days of purchase we will offer you a store credit. All shipping costs of returned items are at the purchaser's expense. If a product does not arrive in its original condition, we reserve the right to refuse the refund, exchange or credit. There are no returns or exchanges on any sale items.

Please contact us first about any issue with regards to product. Once you've contacted us about the issue, we will provide you with an RA# (Return Authorization number). Please either print or write this number on paper and place it in the return shipment.

Mail-In Returns:

1- Repack item(s) with all labels, hang tags, instructions, etc. into box, along with RA#

2- Include in the box the duplicate packing slip with the word 'RETURN' written at the bottom

3- Please insure your shipment. Hip Baby is not responsible for items that fail to arrive.

4- Mail to:

Hip Baby

2110 West 4th Avenue

Vancouver, BC

V6K 1N6

Return and Exchange for Diapering Products

All rules as above also apply to cloth diapering products. It is imperative that you speak with a Hip Baby representative before we proceed with any returns or exchanges for cloth diapering products. No return or exchange will be applicable if the product has been used or washed or no longer has the original packaging.

Sale Items

There are no returns or exchanges on any sale items.

Damaged Goods

If the product you ordered arrives in an unusable and/or damaged state, please contact us within three (3) business days so we can move quickly to correct the issue and ship to you a product in good condition or credit you the amount if you wish to cancel your order. If the product is to be returned to us, we will issue a call-tag for pick by our shipping provider, in some cases, to keep carbon emissions to a minimum, we may only require a clear photograph of the damage emailed to us in order to provide proof to manufacturer.

Disputes and Governing Law

The Hip Baby Terms and Conditions shall be governed by and construed in accordance with the laws of The Province of British Columbia. All disputes arising from the use of the Hip Baby website and/or this agreement

We'd like to hear from you!

If you should have any questions, comments or suggestions, don't hesitate to contact us.

Toll Free: 1-877-836-8020

or

Email: weborder@hipbaby.com