Acceptance of Terms
The public use of this website, sale of product and use of services are governed by the Terms and Conditions. By using all or any part of the Hip Baby web site, you agree to and are bound by all of the terms set forth. Please take a few minutes to review.
SHIPPING
Hip Baby uses Canada Post, Canpar Ground Shipping and Novex Couriers (Lower Mainland only). Your shipping costs will automatically be calculated when you check out and complete your transaction. All in-stock items will ship in 2-3 business days once your transaction is completed. We ship on Tuesdays and Fridays each week. If you wish to purchase an item that requires a rush delivery, please contact our toll-free number at 1-877-836-8020 and we will do our best to get your purchased item shipped on the same day of the transaction.
Canada:
Orders with destinations within Canada will be delivered by Canada Post or Canpar and insured up to $100 and tracked.
up to $50 = $15
$50 - $100 = $20
Over $100 = FREE*
*Oversized items will be charged a $25 shipping fee.
United States:
Currently, we do not ship to the USA.
International:
Currently, we do not ship Internationally.
Oversize Shipping
Oversize items may require additional shipping charges. These items are identified individually within the website pages or we may contact you prior to shipping to alert you should there be any supplemental charges.
Delivery
Once your order is processed you will receive an automated email alerting you that your order will be shipped within 2-3 business days barring any unforeseen complications or issues. When the order is shipped you will receive another automated email confirming that your purchased item is now on its way to the destination of your choice. Our site offers you the choice to ship to your own address or to an alternate mailing address.
Customs and Duty
International orders are often subject to local taxes, importation duties and brokerage fees not included in our prices and shipping. Please be informed of potential added costs due to locally applied and enforced governmental regulation and/or fees.
RETURN POLICY
Return and Exchange
We want you and your child to love your product! We choose our products carefully and stand behind all the brands we sell but if you are not completely satisfied with your purchase, we will do everything in our power to resolve the issue. And although we make sure that every product we ship has been inspected for obvious manufacturing flaws or defects, we know some things can go wrong. If you are unsatisfied with your product we will give you a 100% refund or exchange (upon receipt and inspection of product) if returned within 20 days from the date you ordered the items. Within 30 days of purchase, we will offer you a store credit. All shipping costs of returned items are at the purchaser's expense. If a product does not arrive in its original condition, we reserve the right to refuse the refund, exchange or credit. There are no returns or exchanges on any sale items.
Please contact us first about any issue with regards to the product. Once you've contacted us about the issue, we will authorize the return.
Mail-In Returns:
1- Repack item(s) with all labels, hangtags, instructions, etc. into the box, along with original Order # (on your invoice)
2- Include in the box the duplicate packing slip with the word 'RETURN' written at the bottom
3- Please insure your shipment. Hip Baby is not responsible for items that fail to arrive.
4- Mail to:
Hip Baby
2110 West 4th Avenue
Vancouver, BC
V6K 1N6
Return and Exchange for Diapering Products
All rules as above also apply to cloth diapering products. It is imperative that you speak with a Hip Baby representative before we proceed with any returns or exchanges for cloth diapering products. No return or exchange will be applicable if the product has been used or washed or no longer has the original packaging.
Sale Items
There are no returns or exchanges on any sale items.
Damaged Goods
If the product you ordered arrives in an unusable and/or damaged state, please contact us within three (3) business days so we can move quickly to correct the issue and ship to you a product in good condition or credit you the amount if you wish to cancel your order. If the product is to be returned to us, we will issue a call tag for pick by our shipping provider, in some cases, to keep carbon emissions to a minimum, we may only require a clear photograph of the damage emailed to us in order to provide proof to the manufacturer.
Disputes and Governing Law
The Hip Baby Terms and Conditions shall be governed by and construed in accordance with the laws of The Province of British Columbia. All disputes arising from the use of the Hip Baby website and/or this agreement
We'd like to hear from you!
If you should have any questions, comments or suggestions, don't hesitate to contact us.
Toll-Free: 1-877-836-8020
or
Email: weborder{@}hipbaby.com
